The customer-oriented service plan in contract basis covers a range of quantitative and qualitative requirements including service availability, response and target resolutions times, problem severity levels definition, service limitations and incident escalation procedures to address every unique and critical business environment.

Prior to equipment failure or further degradation, our professional service team conducts systematic inspections, detections and reconditions activities on a regularly scheduled basis so as to prolong the service life of equipment and minimize the impact of operational requirements.

With the provision of a range of flexible, cost-effective and emergency support upon ad-hoc requests, such as out of scope services delivery and critical system failure recovery by our highly responsive technical resources, this kind of services fulfill in general the requirements of small businesses.