Professional Services Center

Professional Services Center

Schmidt Professional Service Centers were established in various selected major cities in Greater China and the AESIAN regions to provide all-round services support. Our well-developed network hubs enable efficient dispatching quality services to maximize the uptime of enterprise mission-critical systems and ensure rapid resolution upon every service request.

Our professional team provides enterprise an one-stop solution from consulting, process analysis, site survey, hardware and software development, system integration, installation, tuning and testing, to support and training service.

Project Management

Schmidt Project Management Services cover all phases in the project management lifecycle, from project initiation, planning, execution to delivery. With the use of industry approach and proven methodologies, it helps enterprises not only achieve project goals and objectives within scope, time, and budgetary constraints, but also optimize the allocation of resources.

Maintenance & Support

Our highly skilled and well-trained service team provides enterprise with all-round service support during and after the implementation. We provide a wide range of service support to meet your specific needs and budgets, from on-site support to mailing in depot repair, and from maintenance agreements to time based options. In addition, we also offer calibration and testing, spare parts and material replacement, troubleshooting, consultation, etc.

  • On-site service
  • Depot repair
  • Materials replacement
  • Migration service
  • Regular preventive maintenance
  • Software maintenance
  • Tuning & testing
  • Hotline support

Our maintenance support services include:

Comprehensive Hardware Service

Factory Authorized Depot Service and Onsite Support Include:

  • Advance Exchange
  • Equipment Calibration
  • Firmware Update
  • Hardware inspection and diagnosis
  • Network connectivity troubleshooting
  • Parts replacement

Software Assurance Service

Professional Helpdesk Service and Onsite Support Include:

  • Defect Identification and Reporting
  • Enhancement and Change Request Submission
  • Functional and Operational Support
  • Installation and Configurations
  • Problems Diagnosis and Resolutions
  • Software Update – Major and Minor Release

Service Level Agreement (SLA)

The customer-oriented service plan in contract basis covers a range of quantitative and qualitative requirements including service availability, response and target resolutions times, problem severity levels definition, service limitations and incident escalation procedures to address every unique and critical business environment.

Preventive Maintenance Service

Prior to equipment failure or further degradation, our professional service team conducts systematic inspections, detections and reconditions activities on a regularly scheduled basis so as to prolong the service life of equipment and minimize the impact of operational requirements.

On-Demand Support Service

With the provision of a range of flexible, cost-effective and emergency support upon ad-hoc requests, such as out of scope services delivery and critical system failure recovery by our highly responsive technical resources, this kind of services fulfill in general the requirements of small businesses.

Consulting Services

Schmidt Consulting Services offer a suite of well-defined methodologies and reliable solutions designed to address industry-specific needs ranging from strategic planning, proof of concept to enterprise system implementation.

Our consulting services include:


  • Technology Approach – Usage of 1D, 2D Barcodes and Symbologies
  • Hardware Analysis – Scanner, Handheld Terminal, Consumables and Printer
  • Performance Evaluation – Barcode Density , Resolution of Printing and Scanning


  • Technology Approach – Usage of LF, HF, UHF and 2.45 GHz
  • Hardware Analysis – RFID Reader, Handheld Terminal, Antenna, Tag and Printer
  • Installation Design – RFID Reader and Antenna
  • Performance Evaluation – RFID Tag Placement and Orientation as well as System Tuning
  • Site survey – Proof of concept


  • Hardware Analysis – Access Point and Wireless Switch
  • Performance Evaluation – Wireless network analysis and design
  • Site survey – Proof of concept
  • Business / IT Strategy
  • Workflow design & analysis
  • Business process re-engineering & transformation
  • Technology enablement strategy

Application Development and System Integration

Development service to meet enterprise business objectives and requirements. We support a wide spectrum of software development such as enterprise mobile applications, middleware, warehouse management, route accounting and asset tracking solutions, to name just a few. We also offer our know-how and resources to solutions partners and end users to co-develop new solutions and applications.

We have extensive and hands-on experience in rolling out large-scale, multi-site projects and integrating different types of data capture terminals in supply chain management and enterprise mobility.

  • Software design & development
  • System integration and installation
  • Integration with host systems such as ERP, WMS
  • Pilot testing
  • User Training

With solid foundation of technology know-how and proven track record in managing enterprise projects, Schmidt is strived to implement industry best-practice methodologies so as to address unique business requirements and create innovative workflow processes for our customers. Our end-to-end system integration and mission-critical application development services across a variety of platforms and technologies derive a measurable return on investment (ROI) and increased productivity.

Label Printing and RFID Encoding Service

Our services include label design and quality printing (with customized logos, graphics, variable information and sequential barcodes), as well as RFID encoding (with EPC, sequential number and customer specific data), with flexible order quantity to cater different business needs.

Professional Services & Training

Schmidt Professional Services and Training including Inventory Service, Mobile Device Management (MDM) and System Training help customers to streamline the management of company asset or inventory and adopt the operation of new system efficiently.